Tonex™ warrants each cartridge to be free of defects in material and workmanship for the period of two years after the date of purchase. If any Tonex™ cartridge is found to be defective, Tonex™ will replace the cartridge or issue a credit. Tonex™ also warrants that under normal use, Tonex™ cartridges will not cause damage, abnormal wear or void the original manufacturer’s warranty for your printers, fax or copier. If a defect in a Toner™ cartridge causes a printer, fax or copier to fail, Tonex™ will reimburse the customer for the full amount for the repair of the machine or replace it with a comparable machine at its own discretion.

Report a Complaint:

We strive to give the best customer satisfaction and provide the best service to our customer before, during and after the sale but if there is a problem to report you can;

  • Speak to us on 800 TONEX (86639, Sunday – Thursday, 8am – 5pm)
  • Contact your account manager directly or
  • Email us at support@tonexprint.com

Sales Return:

When dealing with a return we will always make sure the return is an easy and pleasant one. In the event that an unused Tonex cartridge is returned the following T’s & C’s would apply:

  • No returns after the 60 days from the date of invoicing will be accepted.
  • The returned products will only be accepted in the same condition as the time of delivery.
  • Open boxes, damaged boxes and boxes that have been tampered with will not be accepted for a return.
  • 20% restocking fee will be applicable on all returns before 60 days, after which a 100% fee will be charged.

 For Returns, please call us on 800 Tonex (86639) or email us at returns@tonexprint.com and we would be happy to help. Please note all sales returns must be authorized and approved by RQ8 Technologies.

Recycling your Tonex:

At Tonex we value our customers and we understand the importance of giving back to our customers. To protect the environment with the help of our customers we have implemented a recycling program, this not only contributes to environmental sustainability but helps our customers with even more savings.

You will collect points under the Tonex rewards scheme (full details are on our website) for recycling cartridges which can be redeemed against further purchases. To arrange a collection of your used Tonex cartridges please contact your sales representative.